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Widerrufsbelehrung

Cancellation / right of rescission

Without providing reasons for their return the customer may within 14 days return the goods received by sending them back.

Cancellation policy

The following cancellation policy applies to contracts for goods that can be sent as a parcel by post or by a parcel delivery service.

Right of cancellation for goods that can be sent as parcels

As a consumer you have the right to cancel this contract within fourteen days without providing reasons. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took the goods into their possession.

In order to exercise your cancellation right you need to clearly inform us

APG Allergosan Pharma GmbH
Scheigergasse 105
AT-8010 Graz
E-mail: office(at)allergosan.at
Fax: (+43) 316/405305-20

(for example by way of a letter sent by post, fax or e-mail) of your decision to cancel this contract.

You may use our sample cancellation form for this but that is not mandatory. In order to fall within the cancellation period you simply need to send the notice stating that you are exercising your right of cancellation before the cancellation period expires.

 

Consequences of cancellation

If you choose to cancel this contract we are obliged to repay all payments that we have received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen a method of delivery other than the most cost-effective standard delivery offered by us), promptly and no later than within fourteen days of the day on which we received notice of your cancellation of this contract. For this repayment we shall use the same method of payment as you applied when making the original transaction unless expressly agreed with you otherwise; in no circumstances will you be charged any fees for this refund. We may refuse repayment pending return of the goods or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You are obliged to send back or return the goods promptly and in any case no later than within fourteen days from the day on which you notified us of the cancellation of the contract, to us at

APG Allergosan Pharma GmbH
Kasseler Strasse 76, 
34281 Gudensberg, Germany

 The time limit is complied with if you dispatch the goods before the fourteen-day period expires. You bear the immediate costs of returning the goods.

Contracts for the delivery of goods that are not pre-fabricated and for which an individual selection or determination by the consumer is relevant in order to them to be produced or which are clearly tailored to the consumer's personal requirements cannot be cancelled.

No cancellation right exists for the following contracts:

  1. Contracts for the delivery of goods that are not pre-fabricated and for which an individual selection or determination by the consumer is relevant in order to them to be produced or which are clearly tailored to the consumer's personal requirements,
  2. Contracts for the delivery of perishables or goods with an imminent use-by date,
  3. Contracts for the delivery of goods which, for reasons of health protection or of hygiene, are not suitable for return, where these have been opened or "used" after delivery,
  4. Contracts for the delivery of goods where, given the nature of the goods, they have been inseparably mixed with other goods following delivery,
  5. Contracts for the delivery of alcoholic beverages the price of which was agreed when the contract was entered into but which cannot be delivered earlier than 30 days after entry into the contract and whose current value depends on market fluctuations that are outside the contractor's control,
  6. Contracts for the supply of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery,
  7. Contracts for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

     

Sample cancellation form

Should you wish to cancel the contract, please complete this form and return it to us.

To

APG Allergosan Pharma GmbH
Schmiedlstraße 8a
8042 Graz
Austria

I hereby cancel the contract made by me for the purchase of the following goods or services:

Order number:

Goods ordered on:

Goods received on:

Name and address:

E-mail address of your customer account:

Your signature (only in the case of cancellation in writing)

Date:

End of the cancellation policy

Last updated: Wednesday, 27. July 2016

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